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A Managers Guide to Resolving Team Conflict
Conflict is a natural part of working with people who have different perspectives, priorities and ways of working. When managed effectively, workplace disagreements can lead to better communication, stronger relationships and improved problem-solving.
This course explores the causes of workplace conflict, how people typically respond to disagreements, and practical techniques for resolving issues constructively.
Learners will develop the skills and confidence to address conflict early, support positive working relationships and create a more collaborative and productive workplace.
Practical conflict resolution techniques to help address workplace disagreements early and prevent issues from escalating.
Realistic workplace scenarios that demonstrate how to handle challenging conversations, difficult behaviours, and team tensions effectively.
Guidance on mediation and communication skills to support constructive discussions, rebuild working relationships, and encourage collaboration.
Strategies for recognising and responding to workplace bullying including when and how managers should intervene to maintain a respectful working environment.
Who Should Attend?
Team leaders and supervisors.
Line managers and department managers.
New and aspiring managers.
HR professionals.
Anyone who wants to improve their conflict resolution and communication skills in the workplace.
Course content
Rethinking the Role of Conflict at Work.
Understanding Why Conflict Happens.
Common Ways We Respond to Conflict.
Resolving Conflict Efficiently.
Steps to Mediating Conflict Between Employees.
What to Do When Conflict Turns Into Bullying.
How to Respond to an Angry Employee.
Conclusion.
Join our Consortium
For organisations that have in-house trainers and training facilities, the Consortium gives members the opportunity to deliver Driver CPC courses without having to apply for accreditation through the Driver Vehicle Standards Agency (DVSA).
Our membership packages provide you with the tools to keep your operation safe, efficient and compliant. As a Logistics UK member, we also champion your best interests when it comes to new transport policies and key issues.
Logistics UK can help you choose a course or develop a unique training programme that is right for you, we will be delighted to answer any questions you may have. Call us on 03717 11 22 22
