Driver CPC – Your Values Matter

Includes relevant issues involving drivers and their working relationships with your customers, workplace colleagues, and the general public. We’ll emphasise the importance of good customer care, effective communication, and the impact of negative publicity.

Price On Application

Make an enquiry
  • 1 day
  • Online (max 16 people)
  • Classroom (max 20 people)

Pricing

Public

Non members:

  • Classroom: £129 (ex. VAT)
  • Online: £95 (ex. VAT)

Members:

  • Classroom: £112 (ex. VAT)
  • Online: £78 (ex. VAT)

In-company

Highlights and Features

  • Understand the principles of organisational values and how they reflect on providing good customer service.
  • Recognise customer types, needs and expectations.
  • Learn about the duties and responsibilities of customer facing employees.

Additional information

course_length

1 day
max_online_delegates

16
max_classroom_delegates

20

Who Should Attend?

For vocational drivers wishing to take 35 hours of periodic training to keep their Driver Certificate of Professional Competence.

Course content

  • Know your customers: Customer needs and expectations.
  • Principles of customer care.
  • Understand the value of customer service.
  • Driver as Ambassador: The need for effective communication.
  • Upholding the business’s values.
  • Dealing with queries, concerns and complaints.
  • Conflict management.
  • The effects of absenteeism, presenteeism and other negative factors.
  • Delivering excellence in customer care.
  • Driving standards.
  • Health and Safety standards and issues.
  • Site discipline, procedures and communication.
  • Incident reporting.
  • The importance of effective ‘debriefs’.

The price includes the Driver and Vehicle Standards Agency (DVSA) upload fee.

Make an enquiry

Logistics UK can help you choose a course or develop a unique training programme that is right for you, we will be delighted to answer any questions you may have. You can also call us on 03717 11 22 22.

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Join our Consortium

For organisations that have in-house trainers and training facilities, the Consortium gives members the opportunity to deliver Driver CPC courses without having to apply for accreditation through the Driver Vehicle Standards Agency (DVSA).

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Become a member of Logistics UK

Our membership packages provide you with the tools to keep your operation safe, efficient and compliant. As a Logistics UK member, we also champion your best interests when it comes to new transport policies and key issues.

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Talk to a member of the Logistics team now

Logistics UK can help you choose a course or develop a unique training programme that is right for you, we will be delighted to answer any questions you may have. Call us on 03717 11 22 22